Shipping Duration

Once an order is made, it takes 1-2 business days to prepare your package. Once your package is ready to be shipped, we ship it through express shipping. With express shipping, it should only take 2-3 business days for your package to arrive at your door. 

Though most of the orders are deliver on time, countries outside of Malaysia might experience some delay due to COVID19 shipping restrictions. 

Please kindly understand that we does NOT offer cancellations due to these delays. Your tracking code will be sent to you via email once it is shipped. If your package does not arrive within 7 business days from shipment, please contact our customer service center. 

Please keep in mind that weekends and holidays do not count as a business day

Failure To Deliver

We are not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 48 hours, we reserve the right to dispose the shipment.

Any re-shipping of the product , we will charge a delivery fees . 

Shipment broken during delivery

If you’ve received damaged product due to improper handling by the logistic, you may email us at hello@7gem.com.my, we will assist you to file for compensation within 48 hours, starting from the date and time your order has been received. 

You are required to provide us an unboxing video for proof. The video should showcase a fully sealed parcel bag to an opened broken product received and FOUR pictures of the damaged product including the logistic parcel bag with CN number and bubble wrap, in order to file for compensation.

These requirements are requested by the logistic. 

Please take note that we do not accept compensation of damaged product after 48 hours starting from the day the parcel has been received.